Your site is yours. We host it, we help you build it, and we do not hold it hostage. In return you pay for the plan you chose and you do not publish things that get us both in trouble. Everything below is the longer, honest version of those three lines.
Most of AntGlow is still being built. Where something below has not opened yet, it says so. We would rather tell you now what is coming than change this page quietly later.
AntGlow is built and run from Ontario, Canada, by a small studio. Using the site, joining the waiting list, or opening an account means you accept these terms. If you are agreeing on behalf of a company, you are telling us you are allowed to.
You need to be old enough to enter a contract where you live.
Keep your sign in details to yourself, and tell us quickly if you think someone else has them. What happens under your account is treated as done by you.
One person, one account. Staff accounts let other people work on your sites, and how many you get depends on your plan.
Every plan and exactly what it includes is on the pricing page, including the number of websites, how much storage you get, and what support looks like. We keep the numbers there rather than repeating them here, because a number written in two places eventually disagrees with itself, and the pricing page is the one we keep current.
Bandwidth is not counted. However much traffic your sites get, there are no caps and no overage charges. Using an account mainly to store or hand out files that are not part of a website you publish with us, such as a media library, a download service, or somewhere to put backups, is a different job with different costs. It is not included, and if it is what you need, ask us and we will price it before you commit to anything.
Your plan may include an amount of help from our building assistant. That allowance is a real limit and it is shown to you as you use it.
The free plan is a real plan, not a timed trial, and we are not going to surprise you with a bill. Its limits are listed on the pricing page and three of them are worth repeating here so nobody finds out late.
We may close a free account that has sat unused for a long time, and we will write to you first.
Your words, your photos, your logo, your pages. You own them. We do not claim any ownership of what you make here, and we do not sell it, license it out, or use it to advertise ourselves without asking you first.
You do give us permission to store it, copy it between our systems, and show it to the public, because that is what hosting a website physically is. That permission exists to run the service and for nothing else, and it ends when you delete the content or close the account.
You are telling us you have the right to use what you upload. If you put someone else's photograph or writing on your site, that is between you and them, and section 11 is what happens when they tell us about it.
We do not read your pages. We can technically reach them, because that is the physics of hosting and every host that tells you otherwise is lying to you. The difference between being able to reach something and having a casual key to it is covered in our privacy page.
This section is the one most likely to matter to you later, so it is written plainly rather than defensively.
Two things leave with you on any plan, at any time, including the free plan: your domain, which is registered in your name and was never ours to hold, and the files you uploaded yourself, such as your own photographs and your own logo. Refusing to give back something you handed us is a different act from not handing over a site we built, and we are not going to do it.
If your plan includes a free domain for the first year, it is registered in your name, not ours. You are the owner in the public record. We do not register customer domains in our own name, and we will not hold one to keep you from leaving.
Plans are billed monthly or yearly, in advance, and renew until you cancel. Cancel whenever you like and it stops at the end of the period you have already paid for.
You are billed in the currency you were shown. Our prices are set in Canadian dollars, and we publish a separate set in US dollars for customers in the United States. Whichever page you signed up from is the currency on your bill, and it does not change underneath you. If your card is issued in some other currency, your own bank does that conversion at its own rate, which we never see and never charge you for.
Thirty days to change your mind on a new paid plan, monthly or yearly. Ask inside that window and we refund the plan, subject to the domain rule in section 7 and the no keep rule in section 6.
We take nothing from your sales. No transaction fee, no percentage, on any plan. If you sell through your site, you connect your own payment processor and the money goes from your buyer to you without passing through us. That processor charges its own rate, which is real and is yours to pay. It is simply not ours, and we are not going to describe a fee we never charged as a discount.
If your price changes, you get at least 60 days' notice by email before it takes effect, with the reason for it. A change never applies to a term you have already paid for. It takes effect at your next renewal, and only at a renewal that falls at least 60 days after we told you, so you always have that long to decide. Your renewal date and the exact amount you will next be charged sit on your dashboard the whole time, and if a change is coming, the old price, the new one and the date are shown there too.
You can cancel before that renewal and pay nothing further. We do not refund the part of a term you have already paid for, so if you leave, your site stays up until the term you bought runs out. We would rather tell you that plainly than have you discover it.
If our list price ever drops below what you are paying, you move to the lower one. You do not have to ask, and you never pay more than someone signing up today.
You can move to a bigger plan or a smaller one whenever you want, on monthly or yearly billing, and you do not owe us a reason.
Moving up happens straight away. You pay the difference for the part of the term that is left, and nothing on top of that.
Moving down happens when you ask. The part of the term you have already paid for and will no longer use becomes credit on your account, and it comes off your next bills until it runs out. It is credit rather than money returned, which is the same rule as the rest of this section. We do not refund a term you already bought. What we will not do is make you pay twice for the same weeks.
Before a downgrade takes effect we show you what actually changes on your site, measured against your site rather than read off a feature list. If you have more pages than the smaller plan carries, we tell you how many and you choose which ones stay published. The rest stop being visible to visitors. They are not deleted, and they come back the moment you move up again.
Files are the one place that has a limit. Storage costs us money every month, so we cannot hold files above your new plan's limit indefinitely. If a downgrade puts you over, those files stop being served, we tell you, and we tell you again before anything is removed. Deleting some yourself or moving back up ends it at any point. Nothing goes without warning you first.
Moving down to the free plan is not a downgrade, it is cancelling. Your paid plan runs to the end of the term you bought, and the site drops to free after that.
We host on infrastructure we rent, and what our provider forbids us, we must forbid you. This list is not us being sensitive. It is the floor.
You are responsible for what goes on your site. We do not check pages before they publish, and we do not want to.
We are in Canada and we follow Canadian law. That does not cover you. You are responsible for following the law where you live, the law wherever your business is registered, and the law of the places your customers are in. Those can be three different sets of rules, and only you know which ones you are under.
The list above is the floor and it is the same for everybody. Above that floor sit things that are ordinary in one country and an offence in another: what you are allowed to sell, what a price has to include, what you must disclose before someone buys, what a contest needs written on the page, what your country requires you to publish about your own business, and what you may do with a customer's personal information. We do not know which of those reach you, and we have no way to check.
If following your own law means something has to appear on your site, put it there. We give you the pages to do it and we will not get in your way.
We are a website builder and a host. The company whose infrastructure we rent allows lawful adult material, so we do not ban it outright, and we are not going to police your taste.
What you may not do is take payments for it through Stripe. Stripe does not permit adult content or adult services on its network. That rule is theirs, not ours, and we cannot waive it for you. If you sell adult material, you need a payment processor that accepts that business and you arrange it yourself. Connecting Stripe to such a site, or turning a site that already has Stripe connected into one, breaks this agreement even if everything you publish is perfectly legal.
The same applies to everything else Stripe refuses. Their list is published at stripe.com/legal/restricted-businesses and it is long. Reading it is your job, not ours, because the account you connect is yours and your agreement over it is with them.
We do not review your site, before or after you publish it. We have no duty to look, and nothing here creates one. We are a builder and a host, not your compliance department, and pretending otherwise would be a promise we could not keep.
What you promise us is this. That what you publish is lawful where you are and where the people reading it are. That any payment processor you connect is one you are entitled to use for what you are actually selling. And that if either turns out to be untrue and it costs us money, an account, or a supplier relationship, that cost is yours and not ours.
When we find out, whether from a customer, a member of the public through report abuse, or from the processor itself, we can disconnect the processor, suspend the site, or close the account. For this one class of problem we can act first and explain afterwards, because the alternative is us sitting on a violation we know about while somebody else's accounts, including ours, are exposed by it.
We can suspend a site that breaks section 9, or whose usage genuinely threatens the service other people depend on.
Except where the law or an immediate safety risk requires otherwise, we contact you first and give you a chance to fix it. A surprise suspension with no warning is how you lose a business overnight, and we are not willing to be the cause of that when a message would have done.
There is one more exception and it is named in section 9: a payment processor connected to something it forbids. We can disconnect that immediately, because every hour it stays connected is an hour somebody else's account is at risk alongside yours. We still tell you, and we still tell you why. We just do it after rather than before.
You can close your account at any time. If we ever close yours for a reason other than section 9, we tell you why and we refund the unused part.
Canada uses a notice and notice system. When someone tells us your site infringes their copyright, we pass the notice to you and keep the records the law requires us to keep. We do not take your content down on an unverified complaint alone. If a complaint escalates beyond a notice, we will tell you what is happening rather than acting quietly.
Anything hosted here that looks illegal or harmful can be reported through our abuse page, which tells you what to include, and is sent using the contact form with Report abuse chosen from the list. Every report is read by a person. We deliberately do not promise a response time we cannot keep.
You may leave the email field blank on an abuse report. A report worth making is sometimes one you do not want your name attached to, and we would rather hear it anonymously than not hear it. Give us an address only if you want to be told what happened.
Our assistant helps you write and lay out your site. What it produces is yours to use, edit, and publish. Check it before you publish it, the same as you would check anything written by someone else. It can be wrong, and it does not know your business as well as you do.
There are a few things it will not write, mainly invented testimonials, credentials you do not hold, and figures about your business that are not real. It declines those and offers something better instead. The full list, and the reasoning.
That is a limit on our assistant, not a rule about your pages. You can type what you like into your own site, and we do not go looking through it.
We work to keep your site up and we publish what actually happened at status.antglow.com, including the bad days. We do not offer a contractual uptime percentage with service credits, because a number like that is only worth what the company behind it is worth, and we would rather show you the real record than sell you a promise.
The service is provided as it is. We are not liable for indirect losses, and our total liability for any claim is limited to what you paid us in the twelve months before it arose.
Our upstream provider can temporarily limit storage or request volume where usage would burden their network. We pass that through because we have to. It is the only capacity limit in what we run that is not ours to set.
If we change something that affects you, we tell you before it takes effect and the date at the top changes. We do not quietly edit this page and hope you do not notice. If a change does not suit you, you can cancel, and you keep your site until the end of the period you have already paid for.
One thing on this page cannot be changed by changing this page. Section 8 sets out how a price change has to reach you: at least 60 days' written notice, the reason for it, never applied to a term you have already paid for, and the amount visible on your dashboard the whole time. We can change what a plan costs. We cannot amend that process away, and an edit to this page that tried to would not bind you. A promise about price is worth nothing inside a document we reserve the right to rewrite, so that promise sits outside the part we can rewrite.
These terms are governed by the laws of Ontario and the laws of Canada that apply there, and the courts of Ontario are where disputes are heard.
Nothing here takes away a right the law gives you. If you are a consumer, your consumer protection rights stand regardless of what this page says, and where a line here conflicts with them, the law wins and the rest of this page still applies.
Our contact form is the way to reach us, and it is the only channel we publish. That covers all of it: questions, support, billing, privacy requests, press, legal notices and abuse reports. Go to antglow.com/contact, pick the topic that fits, and it reaches a person.
A notice sent anywhere else may not reach us. If you are sending something with a deadline attached, use the form and keep your confirmation. Mail to an address you guessed, found elsewhere, or kept from an older version of this page is not a channel we monitor, and we cannot treat it as delivered. Nothing in this paragraph limits a right you have to serve notice by a method the law itself requires us to accept.
If a line here reads badly, or you think it is unfair, say so through the same form. This page is going to improve, and the most likely reason it improves is that somebody told us it needed to.