The builder works. We build on it every day, we ship with it, and it does what it says. What we cannot do is open it on your computer.
We do not have your machine, your browser, or the size of your screen. That is where the bugs we have not found are still living. A layout that comes apart at one width. A button that does nothing in one browser. A page that crawls on a laptop that is five years old.
So if you are trying it: please, please tell us.
Where to send it
Something broke. Use our contact form and pick Bug report. Free or paid, it is the same door and it reaches the same people. You do not need to know what caused it. "This went weird when I did that" is a real bug report, and the messy ones are often the useful ones.
Something is missing. Same form, pick Feature idea. Tell us what you wish it did. A lot of what gets built next will come from someone saying "why can I not just".
If it helps, say what you were doing, what you expected, and what happened instead. If it does not, send it anyway. We would rather read a hundred half-finished reports than watch you close the tab.
What happens after you tell us
We work on this every day. You should see your fix land within a few days, not at the end of a quarter. Software makes mistakes. The job is to make it a little more right every day, not to pretend it was ever finished.
We care. We listen. We want you to enjoy building it, and to end up with the site you have been picturing.
Why it is built the way it is
We designed this out of our own experience.
I have lived on the internet all of my life. I have a love and hate relationship with it, and I know a lot of you do too. The tool that would not let go. The plugin that broke the site at midnight. The export button that handed back your words and kept everything else.
All of that is in here. It is built with that and with a lot of hard work, and I hope some of it comes through while you are making yours.
If you want to try it
The free tier is real. It stays free. You can build on it without paying us anything. It does not include Helix, our assistant. Not a smaller amount of Helix. None. Every paid plan includes it, and you have 30 days to change your mind and get your money back.
You do not have to pay us to help us. A bug found on the free tier is worth exactly as much to us as one found on Premium.
Bring us what breaks. We would rather hear about it than have you quietly give up.